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Christina Mukhia

Christina Mukhia

CUSTOMER SERVICE AGENT

Dubai, UAE

Profile summary

Trilingual customer service agent with over 7 years of progressive experience across the GCC and international markets. Proven background in managing retail store operations, customer interactions, and sales transactions. Dedicated to applying strong interpersonal skills and cross-cultural communication to deliver consistent support.

Career highlights

Customer Interaction Management: Managed customer interactions and vehicle selection processes based on individual buyer requirements and financial parameters during car sales operations.

Retail Store Operations: Handled cash management alongside product promotion strategies to support daily store performance and retail transaction workflows.

Customer Inquiry Handling: Responded to customer inquiries professionally while maintaining client records and follow-up schedules during daily calling engagement activities.

Key skills

ProfessionalTeam Work Conflict Management Analytic Skills Leadership Stress Management Patience & Empathy Interpersonal Ability Detail Oriented Quick Learner Time Management Retail Sales Expertise Customer Service Excellence Front Office Operations Reception Desk Management Appointment Scheduling Telephone Handling & Call Management Email Communication Data Entry & Record Maintenance MS Office & Basic Computer Applications Cash Handling Procedures Invoice Processing Support Product Knowledge Guidance Sales Consultation Vehicle Sales Support
SkillsCommunication Skills – Expressing ideas clearly with confidence Customer Follow-Up Activities Stock Checking & Inventory Support Shelf Arrangement & Product Labelling Product Knowledge Management Customer Assistance & Guidance Promotional Campaign Support Customer Feedback Collection Store Opening & Closing Procedures Daily Sales Coordination Sales Documentation P E R S O N A L S T R E N G T H S Customer Focus – Delivering excellent service by understanding customer needs effectively and professionalism always Team Collaboration – Working effectively with teams to achieve shared goals Problem Solving – Identifying issues and providing practical solutions quickly Adaptability – Adjusting easily to new environments and responsibilities P E R S O N A L D O S S I E R Dependent Visa (Dubai, UAE) MS Office Customer Focus Communication Skills Team Collaboration Problem Solving Adaptability

Professional experience

CAR SALES ADVISORJan 2026 - Jul 2026
FINANCE CAR VEHICLE TRADING LLCDUBAI, UAE

Directed car sales operations and client relations, guiding customer interactions and vehicle selection processes according to individual buyer requirements and financial parameters.

  • Evaluated customer requirements and budgets to recommend suitable vehicle options.
  • Presented vehicle features, specifications, and available financing structures.
  • Managed post-sale customer communications to sustain ongoing client relationships.
  • Processed required documentation and coordinated the vehicle delivery workflow.
SALES ASSOCIATEDec 2017 - Oct 2019
ANSAR GALLERYQATAR

KEY RESPONSIBILITIES

  • Assisted customers in the ladies' accessories department. C O M P U T E R P R O F I C I E N C Y
SALES IN-CHARGE TRAINEEApr 2019 - Sep 2019
ANSAR GALLERYQATAR
  • Maintained attractive product displays and merchandising standards.
  • Supported inventory management and stock replenishment.
  • Handled billing and customer inquiries professionally.
  • Completed training as Sales In-Charge based on excellent performance.
SALES ASSOCIATEFeb 2014 - Jul 2016
SWAYAM BRAND – SPENCER'S CITY CENTRESILIGURI, INDIA

Managed retail store operations and floor activities, guiding customer interactions and transaction workflows. Handled cash management alongside product promotion strategies to support daily store performance.

  • Maintained store cleanliness and visual merchandising standards to support retail presentation.
  • Built strong customer relationships to encourage repeat business and support sales targets.
  • Processed billing and cash transactions accurately during customer purchases.
SALES ASSOCIATEJan 2012 - Dec 2014
COOKIE SHOP (BASKIN ROBBINS)SILIGURI, INDIA
  • Processed customer orders and payments accurately during peak hours.
  • Maintained product displays and cleanliness standards.
TELECALLERJan 2021 - Jan 2022
FIDUSIASILIGURI, INDIA
  • Contacted customers to promote company services and achieve daily calling engagement targets.
  • Responded to customer inquiries professionally while maintaining client records and follow-up schedules.

Education

DIPLOMA IN BEAUTICIAN
CLASS XII
NIOS
CLASS X
St Tresa Girl High Secondary school

Languages

English · Professional

Hindi · Professional

Nepali · Professional